Support

Get help with account access, QuickBooks, Stripe, and Square integrations, Sales Docs, billing, recovery workflow, or workspace data requests.

Contact

Email support@velryq.com for help. Include enough detail for us to identify the workspace, page, source system, and affected record.

Account access

Help with sign-in, confirmation email, password reset, MFA, account settings, or workspace access.

Integrations

Help with QuickBooks, Stripe, or Square sync, expired provider access, reconnecting, scheduled syncs, payment links, or disconnecting integrations.

Sales Docs

Help with native estimates, invoices, customer records, PDFs, email delivery, CC recipients, PO requests, payment links, or prevention rules.

Billing

Help with plan access, Stripe billing portal, invoices, trial status, payment methods, or subscription cancellation.

Data requests

Help with workspace exports, the 30-day account deletion and restoration flow, privacy questions, cookie preferences, or connected-source data questions.

Useful Details To Include

Your workspace or business name.
The page where the issue happened.
Whether the issue is related to QuickBooks, Stripe, Square, Sales Docs, billing, records, emails, or recovery actions.
The customer name, document number, invoice number, estimate number, provider record, or finding title if relevant.
Any visible error message and the approximate time it happened.

Connection Issues

If QuickBooks, Stripe, or Square access is expired or revoked, reconnect from the Integrations page. If you no longer want to use a provider with this app, use the disconnect instructions.

View disconnect instructions

Delete Or Restore An Account

Complete account deletion is available from Account settings. A deletion request locks the account immediately, cancels recurring Velryq billing, and starts a 30-day restoration period before related account and workspace data is permanently deleted. Review the instructions before starting.

View account deletion instructions